Product Support Life Cycle
There are three levels of Hinemos support — General Support Service, Extended Support Service and Special Extended Support Service. The support service will be provided to a maximum of 10 years in total.
|General Support Service||Extended Support Service||Special Extended Support Service|
|ver.4.0 and earlier: 3 years
ver.4.1 and later: 5 years
|ver.4.0 and earlier: 2 years
ver.4.1 and later: 3 years
|Maximum of 2 years|
Bug Fixes and Patches[*2]
[*1] The version number of Hinemos is composed as a.b.c, where the first number and second number a.b denote the major version and the thrid number c denotes the minor version. For instance, ver.5.0.1 means the major version is 5.0 and the minor version is 1. The minor version c may be omitted. In that case the relevant information should apply to all minor versions with the major version matched.
[*2] Patches and bug fixes, and technical support are only available to subscribers.
General Support Service
General Support starts from the major release of each version. The duration is 3 years for ver.4.0 and earlier, and 5 years for ver.4.1 and later.
Minor releases, bug fixes and patches, and technical support are available during General Support.
Extended Support Service
Extended Support will be available when General Support ends. The duration is 2 years for ver.4.0 and earlier, and 3 years for ver.4.1 and later.
Technical support is available during Extended Support.
Special Extended Support Service
Special Extended Support will be available when Extended Support ends. The maximum duration is 2 years.
Technical support is available during Special Extended Support.
End of Support Dates
The table below shows the end of support details for the specific version.
|Version||General Support Service||Extended Support Service||Special Extended Support Service|
|4.0||June 30, 2015||June 30, 2017||June 30, 2019|
|4.1||September 30, 2018||September 30, 2021||September 30, 2023|
|5.0||March 31, 2020||March 31, 2023||March 31, 2025|
|6.0||March 31, 2022||March 31, 2025||March 31, 2027|
|6.1||March 31, 2023||March 31, 2026||March 31, 2028|