Hinemos

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Product Support Life Cycle

Product Support Life Cycle

 There are three levels of Hinemos support — General Support Service, Extended Support Service and Special Extended Support Service. The support service will be provided to a maximum of 10 years in total.

 

Technical Support[*2]

  General Support Service Extended Support Service Special Extended Support Service

Support Period[*1]

ver.4.0 and earlier: 3 years
ver.4.1 and later: 5 years
ver.4.0 and earlier: 2 years
ver.4.1 and later: 3 years
Maximum of 2 years

Minor Version
Releases

Yes No No

Bug Fixes and Patches[*2]

Yes No No

Technical Support[*2]

Available Available Available

[*1] The version number of Hinemos is composed as a.b.c, where the first number and second number a.b denote the major version and the thrid number c denotes the minor version. For instance, ver.5.0.1 means the major version is 5.0 and the minor version is 1. The minor version c may be omitted. In that case the relevant information should apply to all minor versions with the major version matched.
[*2] Patches and bug fixes, and technical support are only available to subscribers.

General Support Service

General Support starts from the major release of each version. The duration is 3 years for ver.4.0 and earlier, and 5 years for ver.4.1 and later.
Minor releases, bug fixes and patches, and technical support are available during General Support.

Extended Support Service

Extended Support will be available when General Support ends. The duration is 2 years for ver.4.0 and earlier, and 3 years for ver.4.1 and later.
Technical support is available during Extended Support.

Special Extended Support Service

Special Extended Support will be available when Extended Support ends. The maximum duration is 2 years.
Technical support is available during Special Extended Support.

 

End of Support Dates

The table below shows the end of support details for the specific version.

Version General Support Service Extended Support Service Special Extended Support Service
4.0 June 30, 2015 June 30, 2017 June 30, 2019
4.1 September 30, 2018 September 30, 2021 September 30, 2023
5.0 March 31, 2020 March 31, 2023 March 31, 2025
6.0 March 31, 2022 March 31, 2025 March 31, 2027
6.1 March 31, 2023 March 31, 2026 March 31, 2028

 

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